katmay12BIO

Hi! I’m Katrina. I am a designer and artist living in beautiful, weird and funky, Austin, TX. I am a late in life, self-taught artist and it took me about 40 years to accept my fate and yell it out loud — “I”M AN ARTIST!” I really just can’t stop creating, designing, coloring, painting, drawing, and rearranging the furniture. My hubby thinks I have commitment issues because I like to rearrange the furniture every few weeks. I really don’t have commitment issues, I’m a Scorpio and therefore very loyal, but intense. And geeky, goofy, funny and smart.

My day job is a Principal User Experience Architect at TandemSeven making the web and mobile intuitive and beautiful. So, I admit, I did go to school for design. I have a degree in Human Computer Interaction. What’s that you say? Well, it’s a combo of technology, psychology and design. I have a passion for designing software that is easy to use, simple, and useful for the people who are actually going to use it.

Please shoot me an email if you would like to talk shop!

In my spare time, which isn’t much these days with 2 young children running around, I create art, design surface patterns, paint, refinish furniture, make art and crafts, sew, take photographs with instagram and my Nikon, and decorate my home. I also love yoga, have a love/hate relationship with running and enjoy playing in the back yard with my kids watching my hubby putz around in the garden.

I am a big music fan, and have been to Austin City Limits three times now.  My favorite bands right now are… Oh, who am I kidding, I like so many! Right now I am listening to Phantogram, Silversun Pickups, the Local Natives, Madonna, Dave Matthews band, and Miike Snow to name a few. I saw The Cure at ACL last year and it was spectacular, they were my first alternative music love.

I am an avid reader, but since I’ve had kids, that has really taken a back seat. My latest big addiction though is shopping at the awesome thrift stores in Austin for some sweet finds to decorate my home. Most days you will find me spray painting some new find, designing a new surface pattern for a Spoonflower contest, or making something for a friend. It’s great to meet you and thanks for visiting!

Resume


Summary

Principal User Experience Architect with 17 years experience leading project teams and designing web and mobile applications via a user-centered design process.  Specialize in user research, interaction design, visual design, requirements analysis and usability testing. Excel at understanding complex tasks, systems and user behaviors and distilling them into intuitive, useful and appealing software interfaces that balance the user’s needs with the business goals.

Education

DePaul University, MS, Human Computer Interaction, 2002
Michigan State University, BS, Psychology, 1994

Clients

Asurion (AT&T, Verizon, & Walmart), Bank of America, Chicago Tribune, Cisco, JP Morgan Chase, Northern Trust, Orbitz Worldwide, , and U.S. Bank.

Verticals

Cell Phones, eCommerce, Finance/Banking, Insurance, Software, Social Networking, Supply Chain Management, Transportation and Travel.

Projects

Northern Trust – Wealth Passport

Goldman Sachs

U.S. Bank  – Fund Services web portal, ipad and iphone applications

JPMorgan Chase – Single Use Account Portal

Bank of America – Merchant Services Public Website
merch.bankofamerica.com

Cisco – Redesign of Webex Social on Liferay Platform

U.S. Bank – Collateralized Debt Obligation Website
pivot.usbank.com

Asurion + Walmart In Store Sales Support Tablet Application

Asurion – Cell Phone Protection Public Website

Asurion – File Claims Landing Page
www.phoneclaim.com – see Fido, Rogers and T-mobile versions

Asurion – White Label Carrier Portal  branded AT&T and Verizon.
http://totalmobileprotection.verizonwireless.com

JPMorgan Chase ACCESS – Corporate Treasury Portal
http://jpmorgan.com/treasury/jpm_access

JPMorgan Chase PaymentNet – Corporate Credit Card Portal

Orbitz Worldwide White Label Travel Platform, Internal Call Center Agent Desktop, Air Fulfillment System
Orbitz.com, Cheaptickets.com, eBookers.com, and MrJet.se

Expertise

User Experience Design

Personas • scenarios • task analysis • storyboards • innovative concepts • wireframes • low-fidelity and high-fidelity prototypes information architecture diagrams • site maps • navigation schemes • screen flow diagrams • content inventories • competitive analyses • best practices / usability guidelines • design patterns • detailed and annotated UI specifications including screen behavior & functionality, application flow, and error handling

Usability Engineering

Contextual inquiry & interviews with stakeholders and users • usability studies • heuristic evaluations • expert reviews •cognitive walkthroughs • surveys • affinity diagrams • participatory design • brainstorming sessions

Visual Design

Experiential brand • marketing banners • email newsletters • logos and buttons • visual web designs • surface pattern design

Business Analysis

Interview business stakeholders and users • document business and functional requirements • process flows • use cases

Project Management + Sales

Lead project teams • create project plans • define and estimate tasks • manage resources and budget • create project plans and statements of work for sales pitches • pitch projects to new and existing clients

Tools + Languages

Axure, Visio, Adobe Photoshop, Illustrator, InDesign, Acrobat, GoLive, Dreamweaver; Excel, Word, Outlook/Entourage, Access; Windows + Mac, HTML + CSS

Technologies + Platforms

Designed applications for Liferay Portal, HTML5, dHTML, CSS2, CSS3, jQuery, AJAX, DOJO, PHP, Adobe Flex, Java, Actuate BIRT, WordPress, BEA Portal, Joomla, AS/400, Unix

Member of Agile development teams

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